Silk Zone being in customer-centric business, we have emphasized on product quality and after-sales services. By placing an order on the website (http://www.silkzoneethnics.com) customer agrees to the below terms and conditions for Refund or Cancellation order.
– The customer has to open an order cancellation request by an email to our customer services team at firstname.lastname@example.org
– Any order that has been marked as dispatched cannot be canceled while the product is in transit.
– if the customer wish to cancel the order, they are requested to refuse the delivery of the shipment. Upon, receipt of the product at our office, we would process the order for a refund.
– We do accept payments via different payment gateways, refund would be processed through that particular transaction made against the products Sales or Services.
– All the COD (Cash on Delivery) orders would be refunded through NEFT transfers in the bank account provided by the customer on the email.
– The refund amount may take up to 5 to 7 working days to show up in your account depending on the bank.
– All the Refunds are being processed within 24 to 48 hours of the request received by the customer.